Refund and return policy

RETURN POLICY IN ITALY

Partial or complete return of your order is always guaranteed within 30 days of delivery, with the exception of all custom-made items, products belonging to the ‘perfumes’ category and/or customisable.

Return procedure

To make a return, please write an email to [email protected] indicating the order number, the item you wish to return and the reason. Once we receive your request, we will arrange the pick-up with you via one of our couriers and you only have to re-seal the package. The courier will take care of the rest.

Returns will follow the following rules:

Return for size change:
- - If size available: First free return for size and/or colour change. The return is guaranteed up to 30 days after the order, provided that the product is not damaged, has no tag and/or guarantee seal. In the case of a further return, payment of shipping will be required. The return will be organised by one of our operators. Any customs fees will not be reimbursed. It is not possible to return products belonging to the ‘Perfume’ category and/or customised products.

No size is available: The size/colour exchange is not possible if the product to be exchanged is not available, in which case we require you to return the product, see ‘Return without exchange’.

Return without exchange: Return without exchange: The return is guaranteed for up to 30 days after the order, as long as the product is not damaged, has no tag and/or guarantee seal. The total cost of returned items will be refunded including shipping costs. Any customs charges shall be borne by the customer. The total reimbursement will be made after receipt of the garments; if the garments are damaged and/or do not have a tag, the amount will be partially reimbursed or the product will be returned to the customer. The return shipment will be paid for by the customer and will be organised by one of our operators. It is not possible to return products belonging to the ‘Perfume’ category and/or customised products.
Change of goods: Exchanging goods is not permitted, you must request a return and place a new order. It is not possible to return products belonging to the ‘Perfume’ category and/or personalised products. Please refer to the section ‘Return without exchange’.

Refund policy

Once we receive your return, our quality team will check it and proceed with the refund to the same payment method used to place the order.

WARNING: for some items refunds and/or returns are not possible, these are:

items that are not in their original condition (damaged or missing their original packaging, including label and tag);
perfumes with damaged guarantee seal;
items that can be ordered by reservation and/or customised
furniture or furnishing items;
gift cards or free products included in the package.

To receive a refund:

the item must be unused;
in the same condition in which you received it;
in the original packaging and complete with tag.

Late or missing refunds

If you have not yet received a refund, please check first:

Your bank account;
your credit card company;
your bank.

If you have done all this and still have not received your refund, please contact us at [email protected].

Need help?

RETURN PROCEDURE IN EUROPEAN UNION COUNTRIES

Partial or full return of your order is always guaranteed within 30 days of delivery, except for all custom-made items, products belonging to the “perfume” category, customizable.

Return procedure

To make a return, please write an email to [email protected] indicating the order number, the item you wish to return and the reason for the return. Once we have received your request we will send you the label to put on your parcel and then indicate the nearest point to you to deliver it.

Returns will follow the following rules:

- Return for size change:
  - If size available: First free return for size and/or colour change. The return is guaranteed up to 30 days after the order, provided that the product is not damaged, has no tag and/or guarantee seal. In the case of a further return, payment of shipping will be required. The return will be organised by one of our operators. Any customs fees will not be reimbursed. It is not possible to return products belonging to the ‘Perfume’ category and/or customised products.

No size is available: The size/colour exchange is not possible if the product to be exchanged is not available, in which case we require you to return the product, see ‘Return without exchange’.

Return without exchange: Return without exchange: The return is guaranteed for up to 30 days after the order, as long as the product is not damaged, has no tag and/or guarantee seal. The total cost of returned items will be refunded including shipping costs. Any customs charges shall be borne by the customer. The total reimbursement will be made after receipt of the garments; if the garments are damaged and/or do not have a tag, the amount will be partially reimbursed or the product will be returned to the customer. The return shipment will be paid for by the customer and will be organised by one of our operators. It is not possible to return products belonging to the ‘Perfume’ category and/or customised products.
Change of goods: Exchanging goods is not permitted, you must request a return and place a new order. It is not possible to return products belonging to the ‘Perfume’ category and/or personalised products. Please refer to the section ‘Return without exchange’.

Refund policy

Once we receive your return, our quality team will check it and proceed with the refund to the same payment method used to place the order.

WARNING: for some items refunds and/or returns are not possible, these are:

items that are not in their original condition (damaged or missing their original packaging, including label and tag);
perfumes with damaged guarantee seal;
items that can be ordered by reservation and/or customised
furniture or furnishing items;
gift cards or free products included in the package.

To receive a refund:

the item must be unused;
in the same condition in which you received it;
in the original packaging and complete with tag.

Late or missing refunds

If you have not yet received a refund, first check:

Your bank account;
your credit card company;
your bank.

If you have done all this and still have not received your refund, please contact us at [email protected].

Need help?

RETURN PROCEDURE TO COUNTRIES OUTSIDE THE EUROPEAN UNION

Partial or full return of your order is always guaranteed within 30 days of delivery, except for all custom-made items, products belonging to the “perfume” category, customizable.

Return procedure

To make a return, please write an e-mail to [email protected] indicating the order number, the item you wish to return and the reason for the return. Once we receive your request, we will inform you about the return procedure for your country. The return shipping costs and any customs duties will be calculated

Returns will follow the following rules:

- Return for size change:
  - If size available: First free return for size and/or colour change. The return is guaranteed up to 30 days after the order, provided that the product is not damaged, has no tag and/or guarantee seal. In the case of a further return, payment of shipping will be required. The return will be organised by one of our operators. Any customs fees will not be reimbursed. It is not possible to return products belonging to the ‘Perfume’ category and/or customised products.

No size is available: The size/colour exchange is not possible if the product to be exchanged is not available, in which case we require you to return the product, see ‘Return without exchange’.

Return without exchange: Return without exchange: The return is guaranteed for up to 30 days after the order, as long as the product is not damaged, has no tag and/or guarantee seal. The total cost of returned items will be refunded including shipping costs. Any customs charges shall be borne by the customer. The total reimbursement will be made after receipt of the garments; if the garments are damaged and/or do not have a tag, the amount will be partially reimbursed or the product will be returned to the customer. The return shipment will be paid for by the customer and will be organised by one of our operators. It is not possible to return products belonging to the ‘Perfume’ category and/or customised products.
Change of goods: Exchanging goods is not permitted, you must request a return and place a new order. It is not possible to return products belonging to the ‘Perfume’ category and/or personalised products. Please refer to the section ‘Return without exchange’.

Refund policy

Once we receive your return, our quality team will check it and proceed with the refund to the same payment method used to place the order.

WARNING: for some items refunds and/or returns are not possible, these are:

items that are not in their original condition (damaged or missing their original packaging, including label and tag);
perfumes with damaged guarantee seal;
items that can be ordered by reservation and/or customised
furniture or furnishing items;
gift cards or free products included in the package;
shipping costs are non-refundable.

To receive a refund:

the item must be unused;
in the same condition in which you received it;
in the original packaging and complete with tag.

Late or missing refunds

If you have not yet received a refund, first check:

Your bank account;
your credit card company;
your bank.

If you have done all this and still have not received your refund, please contact us at [email protected].